After my ‘Open For Business‘ post, I had several conversations out of band.
A few people responded with ‘we feel your pain’.
That’s not really the point I was trying to make. This quarter is the best quarter Reductive Labs has ever had for revenue, and next quarter looks like it will be a even better as people both realize the value of Puppet automation and are seeking better ROI from their budgets.
Any new skill is going to come with some clumsy missteps as you are learning, and sales is a skill. We are technologists learning to run a business, and sales is part of it. Frankly, we offer a great value for where we are in the market and I don’t know who I feel worse for, the enterprise sales guys who are offering to buy each others licenses, the IT managers who are buying stuff their admins won’t be able to use or those admins. So while it might be a little painful in the ‘here we go again’ sense, that is really just part of the sales process, but not anywhere near as painful as this. (sorry, that was probably indulgent)
Another comment is that Puppet might be perceived as not being ‘Enterprise Ready’. Perception is reality, and some people still argue Ruby isn’t ready. Rails, not ready… How about Windows? Anyone ever read the bugs open against Oracle 10g? The fact is Puppet has several very successful implementations in Fortune 100 companies. Whatcha gonna do?
With big companies, the discussion sometimes breakdown when we get to culture and process. The problem isn’t the technology per se, it’s the fact that there are vertically and horizontally splintered fiefdoms running around vying for power and pride. Every group wants to do things their way. When the X application group has segregated systems from the Y application group isn’t so bad, but if the X group has to submit tickets to the monitoring group to find out what is happening on their own machines, implementing a centralized management solution becomes really difficult to navigate from the bottom up.
Sometimes, I just want to tap out to the stupid.
(That was probably indulgent too…)
That does look painful…
Go ‘Enterprise’ go…